Frequently asked questions

We deliver all over Lebanon within 1 to 5 business days.

Delivery is free on orders of $80 or more. For orders under $80, delivery costs $4.

Yes, upon inquiry. Message us on WhatsApp at +961 76 87 80 80 with your country and the products you would like, and we will confirm the delivery cost and timing.

Yes. Cash on delivery is available all over Lebanon, and you can pay in USD or LBP. Whish Pay is also accepted.

No. You can check out as a guest. Creating an account lets you track your orders and reorder faster.

Message us on WhatsApp at +961 76 87 80 80 with your order number and we'll help right away.

Yes. Every product we sell is 100% authentic and controlled pharmacy stock.

Of course. Chat with our pharmacist on WhatsApp and tell us about your skin or hair concern; we'll recommend a routine that suits you.

Use the menu (Face, Body, Hair, then Concern) or open Shop All and filter by Brand, Category, Concern, Product type or Offers.

The offer is built into the product: add the bundle to your cart and you receive everything listed in its title (for example the free gift).

Brand discounts (for example on Rogé Cavaillès or Filorga) are applied automatically in your cart and at checkout. They can't be combined with other product discounts.

Yes, within 7 days of receiving your order, if the product is unused, undamaged and in its original packaging, with proof of purchase. For hygiene reasons, products that have been unsealed can't be returned.

Only regular-priced products can be refunded. Products bought on sale can't be refunded.

We reimburse you within 14 days of receiving the returned product, using the same payment method as your order. See our Refund policy for details.